In this article Easify lead QA Alison Moore talks about how you can use the built in Easify knowledgebase to store your valuable company information.
"Whether it's recording your VAT number, writing notes about a specific task or a staff handbook, the knowledge base is an ideal place to keep it."
Easify has an in-built knowledge base – this is somewhere where you can store any useful information about your company. Whether it’s recording your VAT number, writing notes about a specific task or a staff handbook, the knowledge base is an ideal place to keep it.
The list of things you can keep in your knowledge base is literally endless, especially as you can add whichever Knowledge Base Categories you choose:
However here are some ideas as to what you could use the knowledge base for:
As long as you get in the habit of using the knowledge base by adding information as you think about it, and by checking it whenever you have a question, the Knowledge Base can become an invaluable tool within your company. Some businesses have intranets which perform a similar role, but unless you have the expertise in-house, they can be expensive to set up and difficult to maintain. What is great about Easify’s knowledge base it that anyone can add a knowledge base article very easily, without needing extra software or having specific training.
When writing an article with the in-built text editor you can easily select a Category, add a Title and then type in your article.
It is also advisable to add keywords for the article as this will make it easier for people to find in the future.
Easify also records who has written the article and when, plus if the article is updated it records when it was last updated.
You can also easily edit articles and delete them (as long as you have permission to do so – please see the comprehensive Easify UserGuide for more information on how to set permissions.)
Easify's knowledge base also has a search function allowing you to search on keywords or descriptions to see if the information is stored on the knowledgebase.
There also might be certain members of staff that you don’t want accessing your knowledge base such as contractors or temporary staff so you can un-assign access to the knowledge base through the security settings.