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 Urgent help required please.

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Posted by Paul2708

Urgent help required please.

I have sent emails about 3 issues.

Issue 1.

Do you know of any reason why when I turn on advanced printing, to print an A4 invoice, easify takes 15 seconds to initiate the print to both the receipt printer and the laserjet ?

The laserjet is shared over the network, a test print from the windows epos system works fine.

When I turn off advanced printing the till receipt prints instantly.

Issue 2.

Stock levels not updating when I receive a P.O.

Stock options are set to Automatic and the individual stock items are set to use stock control.

The stock on hand figure does not change.

Issue 3. When entering a customer search in the pos Easify crashes and closes with the following error.

See the end of this message for details on invoking

just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************

System.NullReferenceException: Object reference not set to an instance of an object.

at System.Windows.Forms.ListView.ListViewNativeItemCollection.get_Item(Int32 displayIndex)

at System.Windows.Forms.ListView.ListViewItemCollection.get_Item(Int32 index)

at System.Windows.Forms.ListView.WmReflectNotify(Message& m)

at System.Windows.Forms.ListView.WndProc(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

************** Loaded Assemblies **************

mscorlib

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.5466 (Win7SP1GDR.050727-5400)

CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll

----------------------------------------

Easify

Assembly Version: 3.52.1.23

Win32 Version: 3.52.1.23

CodeBase: file:///C:/Program%20Files/Easify/Easify.exe

----------------------------------------

Microsoft.VisualBasic

Assembly Version: 8.0.0.0

Win32 Version: 8.0.50727.5420 (Win7SP1.050727-5400)

CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Microsoft.VisualBasic/8.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualBasic.dll

----------------------------------------

System

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.5467 (Win7SP1GDR.050727-5400)

CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll

----------------------------------------

System.Windows.Forms

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.5468 (Win7SP1GDR.050727-5400)

CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll

----------------------------------------

System.Drawing

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.5467 (Win7SP1GDR.050727-5400)

CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll

----------------------------------------

System.Runtime.Remoting

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)

CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Runtime.Remoting/2.0.0.0__b77a5c561934e089/System.Runtime.Remoting.dll

----------------------------------------

System.Xml

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)

CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll

----------------------------------------

System.Web

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.5456 (Win7SP1GDR.050727-5400)

CodeBase: file:///C:/Windows/assembly/GAC_32/System.Web/2.0.0.0__b03f5f7f11d50a3a/System.Web.dll

----------------------------------------

AquilaControls

Assembly Version: 1.0.4492.24895

Win32 Version: 1.0.4492.24895

CodeBase: file:///C:/Program%20Files/Easify/AquilaControls.DLL

----------------------------------------

AquilaBusinessLogicV3

Assembly Version: 1.0.4492.24893

Win32 Version: 1.0.4492.24893

CodeBase: file:///C:/Program%20Files/Easify/AquilaBusinessLogicV3.DLL

----------------------------------------

System.Data

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)

CodeBase: file:///C:/Windows/assembly/GAC_32/System.Data/2.0.0.0__b77a5c561934e089/System.Data.dll

----------------------------------------

System.Configuration

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)

CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll

----------------------------------------

System.Transactions

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)

CodeBase: file:///C:/Windows/assembly/GAC_32/System.Transactions/2.0.0.0__b77a5c561934e089/System.Transactions.dll

----------------------------------------

System.EnterpriseServices

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)

CodeBase: file:///C:/Windows/assembly/GAC_32/System.EnterpriseServices/2.0.0.0__b03f5f7f11d50a3a/System.EnterpriseServices.dll

----------------------------------------

System.Web.Services

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)

CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Web.Services/2.0.0.0__b03f5f7f11d50a3a/System.Web.Services.dll

----------------------------------------

Microsoft.VisualBasic.PowerPacks.Vs

Assembly Version: 9.0.0.0

Win32 Version: 9.0.30729.1

CodeBase: file:///C:/Program%20Files/Easify/Microsoft.VisualBasic.PowerPacks.Vs.DLL

----------------------------------------

************** JIT Debugging **************

To enable just-in-time (JIT) debugging, the .config file for this

application or computer (machine.config) must have the

jitDebugging value set in the system.windows.forms section.

The application must also be compiled with debugging

enabled.

For example:

<configuration>

<system.windows.forms jitDebugging="true" />

</configuration>

When JIT debugging is enabled, any unhandled exception

will be sent to the JIT debugger registered on the computer

rather than be handled by this dialog box.

If I backup the database and re-install Easify then restore am I likely to restore the issues ?

Can you please look in into these issues.

Thanks

Paul

Posted by Richard

Re: Urgent help required please.

Hi Paul,

Backing up and restoring will not restore any of the issues you have mentioned.

Have emailed you regarding the other issues.


Regards - Richard (Easify Developer)

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