Support

Welcome to Easify support, please use the links on the right, or scroll down the page to you find the information that you need.

If you can't find the information you're looking for please contact us.

FAQs

What is Easify?

Easify is a software package for the PC that helps you to run your small business. It provides you with an easy way to keep track of your products, your customers and your orders. You can use it to create quotes and invoices for your customers, and to keep track of who has paid you and who hasn't.

Which version do I need?

Easify is all about being easy - so there is only one version. A single version of Easify gives you all the features you need in one single package. It includes all the tools you need to manage customers, products and orders, along with a fully featured EPOS capability and is fully networkable straight out of the box.

Why complify it when you can Easify it?

How much does Easify cost?

Easify costs £99 + VAT per user.

Are there any ongoing costs such as subscriptions or support fees?

No.

You simply purchase a license for each user of Easify, and that is all you pay. There are no ongoing fees, no subscriptions and no hidden support charges. What you see is what you pay.

Do I have to pay for technical support?

No.

Easify technical support is provided free of charge by telephone or email. If you decide to call us all you pay is the cost of the phone call which will be charged at the standard UK National rate.

What countries and currencies are supported in Easify?

Presently Easify is only available for the UK market, the only supported currency is GBP.

How is Easify licensed?

We chose a very simple licensing model for Easify. An Easify license must be purchased for each user that wishes to use Easify, or for each computer that Easify is installed on in the case of multiple users physically sharing one computer.

If you have a computer that will be physically shared by several users you can use a single license on that computer. Only one user will be using the computer at a time, so only one license is required.

If you wish to install your Easify database to a separate data (SQL) server, you do not need an additional license to do so. As far as we are concerned you will not be using the Easify client on the server so you do not need a license to store your data on it. If you do use the Easify client on the server (not recommended) then you will naturally need a license for it.

Does Easify need to be activated?

Yes. You have 30 days from installing Easify before you are required to activate it.

You can activate the product online, or via telephone and email. If you do not activate Easify within the 30 day trial period it will cease to run.

Is Easify an accounting package?

Easify was not designed as an accounting package, however it does have many features that will help you to manage your business's finances. Such as tracking buy and sell prices for your products and services, and the ability to keep detailed records of your sales including who has paid you and who hasn't.

Easify also allows you to instantly see the value of products in your stock inventory, and to easily view gross profit on quotes and orders.

Does Easify support VAT registered users, and will it handle changes in the basic rates of VAT?

Absolutely and absolutely. Easify has full support for UK VAT registered companies, with facilities for you to edit basic rates of VAT.

You can even add new VAT rates should the need arise, and fully customise VAT codes to tie in with your preferred way of working.

Does Easify support non VAT registered users?

Yes, you can tell Easify whether you are registered for VAT and it will adapt accordingly.

Easify seamlessly supports changing from non VAT registered status to VAT registered status, and back again should the need arise.

How does Easify help me manage my company's workflow?

With Easify you have the facility to easily view and edit the status of every order on the system, you can track whether an order is at the quotation stage, whether it is in design, in test, being built, awaiting parts etc... etc...

Add and assign users to orders. If you run a service or production department, give each of your staff a copy of Easify and add them to Easify as users. You can then assign them to orders and they will see the orders they are involved with in their active jobs list. They will also receive email notifications when any internal notes are added to an order they are assigned to.

Easify also features a basic scheduler that allows you to specify when an order is required.

Does Easify include EPOS software?

Yes, included with Easify and at no additional cost is a fully featured EPOS system.

Simply plug in a barcode scanner, till and receipt printer and you're ready to go.

Does the EPOS software cost extra?

No, EPOS is included at no additional cost.

Simply purchase an Easify license for £99 + VAT and you have all the features of Easify at your service - including EPOS.

What EPOS hardware is supported by Easify?

Easify was designed to be compatible with a wide range of EPOS hardware.

We offer a full range of Easify 2009 certified EPOS hardware for online purchase here.

Easify will work with any standard barcode scanner, and is compatible with most thermal receipt printers. Easify also works with many label printers that use 50mm x 25mm labels.

How many tills can I run with Easify?

You can connect as many tills as you like, there is no limit imposed by Easify as to how many tills you can run. However you must purchase a valid license for every till that you connect.

Can I print my own product price labels from Easify?

Absolutely, simply connect a thermal label printer capable of printing 50mm x 25mm labels and you will be printing price labels customised with your own company name on them in no time. The price labels printed from Easify have your company name, your product description, your stock code, barcode and price on them - ready to scan into your Easify EPOS till.

You can purchase an Easify 2009 compatible label printer here.

Can I manage my EPOS system from the back office computer?

Yes, if you network your back office computers with your EPOS till computers, and providing you have purchased a valid Easify license for each computer, you can connect all your tills with your back office computers.

Any stock management you carry out in the back office will be immediately available on the tills, any transactions run through the tills will be immediately available to the back office.

Receipts print with the wrong currency symbol

If you find that the prices on your receipts are printed with the wrong or a corrupted currency symbol the likely cause is that your receipt printer is set to use the wrong codepage.

Easify uses codepage 850 (Multilingual) for printing receipts, this can either be set in your receipt printer driver or by sending the relevant escape code to your printer.

If you are using a thermal receipt printer that you purchased from us, simply add the value 27,116,2 to the end of your Till Open Command in Tools->Options->EPOS. This escape code will set the printer to use the correct codepage.

How to enter payments when processing returns and refunds

When you are processing a return or a refund via the POS that involves a payment being made to your customer, the payment must be entered as a negative value in the payments screen (F12).

So if a customer returns an item to you that was originally purchased for £5, simply add the item to a sale in the POS, press F7 to set it to a return, then press F12 to total the sale and enter -5 in the relevant payment box (Cash, Card etc...).

What are the minimum requirements for installing and running Easify?

Easify will run on any PC or Laptop running Microsoft Windows XP Home SP2 or XP Professional SP2, Windows Vista (all versions) and Windows Server 2003 (all versions).

If you are running a version of Windows prior to Vista we recommend you have 512Mb RAM. For computers running Windows Vista we recommend 1Gb RAM. Easify will still run with less RAM but performance will be reduced.

We recommend you have at least 1Gb free disk space to run Easify.

Application Error. The application failed to initialize properly (0x0000135).

This error is occurs when you try to install Easify onto a computer that does not have the Microsoft .Net Framework v2.0 installed.

Download and install the .Net Framework v2.0 and then re-run the installation of Easify. We also recommend that you run Windows Update to ensure that your computer has the latest critical updates and service packs installed.

Download the .Net Framework v2.0 for 32 bit Windows here.
Download the .Net Framework v2.0 for 64 bit Windows here.

Crystal Reports 2008 Runtime Error when installing Easify on Windows Vista.

If you get a "Crystal Reports 2008 Runtime Error 1904... PrintControl.dll failed to register" message when installing Easify on Windows Vista, simply click 'Ignore' to continue with the installation.

This is a known issue with the Crystal Reports Runtime that Easify uses to power its reports, and can be safely ignored without affecting the operation of Easify.

Will Easify run on Windows 2000?.

Easify will run on Windows 2000 SP4 with .Net 2.0 installed, however the Crystal Reports components require Windows XP or later in order to function. So yes, Easify will run on Windows 2000, but you will not be able to print reports such as quotes or invoices.

Please note we do not offer support for users running Easify on Windows 2000.

Will Easify run on Windows 7?

Absolutely! Easify 2009 is fully compatible with all editions of Windows 7.

The dynamic link library mscoree.dll could not be found Error when installing Easify on Windows 2000.

This error is caused if the .Net Framework Version 2.0 is not installed.

Download the .Net Framework 2.0 and install it, then re-run the Easify installation.

Note: You will also need Windows Installer V3.1 and MDAC 2.8 SP1 installed on the computer.

Please note the Crystal Reports runtime is incompatible with Windows 2000 so you will be unable to print reports from Easify when running under Windows 2000. We do not offer support for users running Easify on Windows 2000.

How do I setup my EPOS hardware to work with Easify?

Easify works with a wide range of EPOS hardware. If you purchased your EPOS hardware from a 3rd party vendor they will be able to provide you with setup instructions for your hardware.

For EPOS hardware supplied by Easify please see our EPOS Hardware Installation Guide .

What Firewall Ports do I Need to Open for Easify?

In order for Easify to activate its license (one time only) you will need to ensure that your firewall allows outgoing HTTP and HTTPS (Ports 80 and 443). These are the same ports that must be open in order for you to browse the internet so they are likely to be open already.

If you're using Easify on a single computer then you don't need to open any other firewall ports.

However if you use Easify on a network you will need to ensure that the following applications are allowed through any local or personal firewalls i.e. Windows Firewall. This is to ensure that Easify network clients can connect to your Easify database server.

C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe

Note: If you run multiple SQL Server applications on your server then the first path listed above may be MSSQL.2 or MSSQL.3 etc... You will need to check which instance of SQL server hosts the Easify database and adjust the path above accordingly.

You do not need to create any firewall rules to allow access for Easify to or from your external network. Easify only uses local network traffic so your firewall rules should only be applied with respect to the local network.

If in doubt as to firewall or security settings on your network please contact your system administrator who will be able to advise you.

I'm having trouble getting an Easify client to connect to the Easify database server.

First of all check your internal firewall settings as mentioned above. Easify uses local network communications to connect to its database server so you need to make sure your personal firewall isn't blocking SQL TCPIP traffic.

Check your Anti-Virus software. Some brands of Anti-Virus software such as Kaspersky and McAfee can generate 'False Positives' when Easify tries to connect to the database server and can block network traffic. If you are having trouble getting an Easify client ot connect, try temporarily disabling your Anti-Virus software.

Did you enter the correct details when you installed the Easify client? Try re-running the Eaaify installer, choose not to allow it to attempt an upgrade and instead choose a client only installation. Make sure the Server Name is entered as the name of the server computer followed by \Easify. The username (if you're using the default Easify database installation and not your own SQL server) is sa and the password is easifypeasifylemonsqueazify.

How can I use my company logo on quotes, estimates and invoices?

With Easify you can fully customise the header and footer of your quotes, estimates and invoices.

On your computer, browse to the location where you installed Easify (typically this is C:\Program Files\Easify). Within this folder is a folder named 'images'. In the images folder you will find several JPG image files.

You can edit these images to incorporate your own company logos, along with any special wording you may require on your paperwork.

Note: If you have edited the header or footer text in Tools->Options->Reports then the header and footer images will not be displayed on your quotes, estimates and invoices - the text you entered will be displayed instead.

Does Easify support multiple users? can I network it?

Yes and yes. Easify was designed for multiple user environments from the start. During installation you can designate one of your computers to be an Easify server and all other Easify computers (clients) will connect to the designated Easify server.

How many simultaneous users does Easify support?

Easify imposes no limit on how many users can simultaneously use it as long as a valid license has been purchased for each user.

Since Easify is a product designed for, and aimed at small businesses, we generally consider the practical limit to be 50 users.

Can I use Easify over a VPN connection?

Yes, providing you have a reasonably fast internet connection Easify works perfectly over a VPN link.

For VPN use we recommend a minimum of an ADSL connection with an upload speed of 512k at both ends of the link.