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 Uninstalled Easify but tries to upgrade on reinstall

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Posted by Richard

Uninstalled Easify but tries to upgrade on reinstall

You have completely uninstalled Easify but when you try to re-install the installer thinks you already have an Easify installation and only gives you the option to upgrade.

This can happen if the uninstallation process failed to remove the Easify key from the registry.

To resolve this do the following:

In Windows press and hold the Windows key (usually on the bottom right of your keyboard) and while holding it press the R key.

This will launch a 'Run' prompt.

Type regedit in the run prompt and press Enter.

This will launch Regedit which will allow you to edit the registry.

In Regedit locate the following key:


...or if you are running a 64bit version of Windows:


  [Missing attachment: Registry.jpg] 

Delete the Easify key (as highlighted in yellow above) and close Regedit.

Now when you run the Easify installer it will allow you to carry out a fresh installation.

Regards - Richard (Easify Developer)

Posted by j.alvarez

Re: Uninstalled Easify but tries to upgrade on reinstall

Hi Richard,

I did what you said here in your post but I get stuck in "Extracting files". I also tried to download the EASU thinking that it might work then I'll put the license for the client software but it's not pushing thru.

Is there anything else I need to do?


Posted by John

Re: Uninstalled Easify but tries to upgrade on reinstall

The issue this topic addresses has been resolved in the current installer (V3.64).

Regarding your issue with the installer getting stuck on the extracting files part of the client installer.

Please follow this FAQ article:


Happy to help - John (Easify Support)

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