Troubleshooting Easify WooCommerce Plugin Connection Problems
Check Subscription Credentials
The first thing to check if you cannot connect to your Easify Server is that you are entering the correct Easify WooCommerce Subscription username and password.
The username is the username that you setup when you purchased your Easify WooCommerce Plugin Subscription.
It will be in the form of an email address i.e. MyWebsite@MyCompanyName.easify.co.uk.
When you created the username, you will have entered the MyWebsite part, and the @CompanyName.easify.co.uk part of it will have been auto-generated for you.
The password will have been created by you (or whoever purchased your subscription) when you purchased your Easify WooCommerce Plugin Subscription.
If you cannot remember the password for your Easify WooCommerce Plugin Subscription, you can reset it via the Easify Website. Login to the Easify Website using your usual Easify Website login, and go to Home -> Manage My Account. You can manage your subscriptions from there.
Make sure that when you enter the password, you DO NOT have CAPS LOCK on.
If you are using a laptop computer, make sure that when you enter the password you DO NOT have NUM LOCK on as this can cause certain keyboard characters to enter numbers instead of letters.
Check Subscription Expiry Date
If your credentials previously worked but have stopped working, make sure that your Easify WooCommerce Subscription has not expired .
Your subscription will be automatically billed each month, and if the payment fails to go through your subscription will stop working.
You can check the status via the Easify Website. Login to the Easify Website using your usual Easify Website login, and go to Home -> Manage My Account. You can manage your subscriptions from there.
Ensure Outgoing TCP Ports are opened by your web host
Some hosts (especially free hosts) block outbound TCP ports from your website. This will prevent the Easify plugin contacting the Easify Cloud Servers to authenticate.
Make sure that Outbound TCP Port 443 is opened by your web hosts so that the Easify plugin can contact the Easify Cloud Servers for authentication.
You may need to open another TCP Outbound Port in the range 1234 to 1270, if you don't know which IP address and port you should open email support@easify.co.uk along with the username of your Easify WooCommerce subscription and we can send you the required information.
Enable Easify WooCommerce Plugin Logging
If you have checked your subscription username and password, and have ensured that your Easify Server is online and accessible, you can enable logging in the Easify WooCommerce Plugin to see detailed information about what the Easify WooCommerce Plugin is doing behind the scenes.
To enable logging, go to the Easify WooCommerce Plugin Settings in WordPress.
Select the Logging tab and tick the box that says Enable Logging
Click the Save Changes button.
Try entering your credentials again, this time any errors that the Easify WooCommerce Plugin encounters will be logged to a text file on your Wordpress server. The location of the log file will have been displayed on the Logging Settings page.
The easiest way to view the log file is to select Plugins->Editor from the side menu in the WordPress dashboard.
And then in the top right of the plugin editor select the Easify WooCommerce Connector.
In the list of plugin files, scroll down until you find easify_log.txt and click it to view it in WordPress.
If you are unable to resolve the issue yourself, you can and copy and paste the contents of the log file into an email and send it to support@easify.co.uk along with a description of your problem.
Enable Wordpress Debug Logging
If examining the Easify WooCommerce Plugin log didn't help resolve the issue you can enable WordPress debug logging.
To enable WordPress debugging you will need to access the wp-config.php file in the root of your WordPress installation folder, and add the following line:
define( 'WP_DEBUG', true );
WordPress will now log additional debugging information to the file debug.log in the wp-content folder in the root of your WordPress installation folder.
If you are unable to resolve the issue yourself, you can and copy and paste the contents of the debug.log file into an email and send it to support@easify.co.uk along with a description of your problem.
Troubleshooting Easify WooCommerce Plugin Product Upload Problems
Make sure your product is published in Easify.
If product updates are not being sent to your WooCommerce enabled website, make sure that the product(s) that you want to be published to your website are actually set to be published.
In the main Easify Products window, right click a product and select Publish.
Make sure an ECommerce Channel exists for your website in the Easify ECommerce Connection Manager
Launch the Easify ECommerce Channel Manager from Easify Pro.
Check that you have added a WooCommerce ECommerce Channel to communicate from Easify to your website.
Click here to learn more about adding an Easify ECommerce Channel.
Check the Remote URL in the Easify ECommerce Connection Manager
Launch the Easify ECommerce Connection Manager from Easify Pro.
Ensure that the Remote URL is set to the URL of your WooCommerce enabled website, with /easify at the end.
Make sure the WooCommerce Channel in the Easify ECommerce Connection Manager is enabled
Launch the Easify ECommerce Connection Manager from Easify Pro.
Ensure that the WooCommerce Channel is enabled.
Make sure the required entities in the Easify ECommerce Connection Manager are selected
Launch the Easify ECommerce Connection Manager from Easify Pro.
Ensure that the following Entities are selected.
- Product Categories
- Product Info
- Product Subcategories
- Products
- Tax Rates
Check your subscription credentials in the Easify ECommerce Connection Manager
Launch the Easify ECommerce Connection Manager from Easify Pro.
Make sure you have entered the correct credentials for the WooCommerce Channel.
These will be the same credentials that you entered into the Easify Woocommerce Plugin on your website.
Click here for more information about WooCommerce Subscription Credentials.
Enable Easify WooCommerce Plugin logging
If you still can't get product updates to upload to your website, enable logging for your Easify WooCommerce plugin on your website, wait 5 or 10 minutes for the Easify Server to re-try sending the updates, and email the contents of your log file to support@easify.co.uk along with a description of your problem.
Click here to learn more about enabling logging for your Easify WooCommerce plugin.
