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Posted by John

Connection Errors & Firewalls

We frequently get asked by Easify users why they get the following error message:

"Connection Error. Could not connect to the Easify database. Check that the Easify database computer is turned on and accessible."

We quite often find that this is due to a third party firewall.

A firewall is designed to stop or allow communication. This means communication between computers on your local network, or on a single PC, or even between computers on your network and the internet. I won't go into too much detail here, if you want to do some further reading I'd suggest starting here, or Google firewall: http://en.wikipedia.org/wiki/Firewall_(computing)

Easify installs a firewall rule for the inbuilt Windows firewall as part of the database server installation. This allows other computers on your network to communicate with the server computer that holds your Easify database.

Easify does not add firewall rules to a third party firewall!

Here are a few examples of third party firewalls:

  • AVG Internet Security
  • Norton Internet Security
  • McAfee Personal Firewall
  • Kaspersky Internet Security
  • Zone Alarm
  • Comodo Firewall

There are two main scenarios to take into account

The error occurring on :-

  • the Easify database computer
  • an Easify client

Easify database computer

If the error message happens on the database computer (if you are running Easify on a single computer, then that computer is the database computer), then you are likely to have a third party firewall installed that is blocking Easify. In that case you need to tell your firewall to allow / trust Easify communications. Here is an article that will explain what exactly you need to tell your firewall:

http://www.easify.co.uk/help/hs950.aspx

Easify client

If the error message happens on an Easify client computer, there are several things you should do.

Please contact Easify support if you need further assistance with this.


Happy to help - John (Easify Support)

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