Long story but deleted easify from user MC account which deleted/corrupted user Easify's installation.
So reinstalled for user easify and then when trying to install backup it says that the backup is for a previous version.
Have tried to uninstall / reinstall again but still getting the same issue..
Any ideas??
MC
MarieClare
www.SugarCraftShop.co.uk Whatever your cake desires...
Could you email us (support@easify.co.uk) a screenshot of the error message you get when trying to restore and also let us know what version you are currently on and which version the database backup is? We can then have a better idea of what might be happening and can assist you further.
Happy to help - John (Easify Support)
Hi John,
Sorry not attempting to hijack the thread but I have the same issue, luckily it's on my test machine so our live epos isn't broken 
Clean install on Easify v381
Restore copy of database v364
Restore successful
Open Easify and get a Compatibility Error
My current workaround is to use an older version of Easify (V364) | install on another machine | restore v364 database | Upgrade Easify to v381 | backup database | restore database v381 on the pc running Easify v381.
Way too much effort..
I will also email screenshot
regards
Rich
When you install a fresh copy of Easify that is of a higher version than the backup you plan to restore after, you will need to run the Upgrader[/url] or the [url=http://easify.co.uk/downloads/#fullinstaller]Full Installer to upgrade your restored database to the newer version you have just installed.
When you launch the installer / upgrader, select Yes when it asks you if you wish to upgrade your database. After the upgrade is complete both your database and your Easify client will be the same version and it will run without getting the compatibility error message.
Happy to help - John (Easify Support)
Ermmmm nop..still getting the same error - reinstalled the db with todays date on it and we have the same error..
?? What have I done wrong????
MC
MarieClare
www.SugarCraftShop.co.uk Whatever your cake desires...
Please join our live chat system via the Support menu on our website, from there a support engineer can investigate your issue remotely.
Happy to help - John (Easify Support)
Thank you for your help John - much appreciated.. lost a couple of stock orders/deliveries but will get them re-keyed!!!
Thanks
MC
MarieClare
www.SugarCraftShop.co.uk Whatever your cake desires...
