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 Order Search results with long delay

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Posted by cydifferent

Order Search results with long delay

Hello, we have noticed recently that when 'searching' for a specific order in Orders & Quotes it is taking too long waiting time. E.g. just made a search within 2023 orders, which are in total less than 2,000. It took over two minutes (!) to 'find' it. What could be the reason? Thanks.

PS I thought that maybe there was some technical issue with 2023 orders, so I performed a search within 2022 orders (over 58K orders). I took around 10 minutes and then I got an error message:

Could not build list of orders - Exception of type 'EDA.Exceptions+EDATimeoutException' was thrown.

Posted by Alison

Re: Order Search results with long delay

Good morning, as you're using Easify on-premises, it sounds like the Easify Pro client is having difficulty talking to the Easify Server, (where all the data is stored).

Do you have this issue when using Easify on the PC or laptop where Easify Server is installed?

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