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 Cant access my Easify accounts.

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Posted by PollyJ

Cant access my Easify accounts.

Hey Easify Forums,

When trying to access an old stock system, I am met with error:

[quote:3fyjuvwv]Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately.

Could not load database config value LOGIN_FORM_TEXT - Cannot open database "Easify" requested by the login. The login failed. Login filed for user 'sa'.[/quote:3fyjuvwv]

I really need to access my database for all the prices ASAP so any help would be useful, whether it helps me log in or access my information. Thanks.

Posted by John

Re: Cant access my Easify accounts.

There are several possibilities that can cause this scenario.

  • Antivirus / firewall is blocking communication with the SQL database, please refer to this forum post: http://www.easify.co.uk/forums/viewtopic.php?f=6&t=19
  • Partial Easify uninstall, if you have uninstalled the Easify database, Microsoft SQL 2005 / 2012, but left the Easify client software installed. In this case please refer to my suggestion below.
  • Database corruption, mostly caused by turning your Easify database computer off while it is performing an update to the database. If this is the case, you'll need your database professionally recovered. We can perform this service so please contact us for details.

If you have a backup of your Easify database file, you can restore this backup file to a fresh install of Easify, this will then allow you to get access to your data again. This process is easiest done on a different computer that has not had Easify installed on it before. Alternatively you can uninstall all Easify components on your existing Easify computer and perform a fresh install. Here's a guide on how to manually uninstall Easify from a computer if you cannot find an uninstall option for Easify in your control panel.

Failing with all of the above, please contact Easify support for further advice.

Happy to help - John (Easify Support)

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